General feedback

[Psychopath]

Hello @Armedia,

Thank you for taking the time to share your honest feedback.
First of all, I want to acknowledge your long-term support and that you have always been a positive member of the community.
I fully understand why you're frustrated, and your points are valid.

Regarding the Heroes of Valor situation, I want to clarify a few things.
While we always aim to deliver on our plans, sometimes unexpected game updates or real-life circumstances can cause delays.
In this case, @SystemFiles was unavailable right after launch, which led to the 6-day delay in bringing the cheat back online.
I agree that 6 days is longer than we would ever want, which isn't typical for us.

As for promises, I want to be clear that we never officially announced Heroes of Valor as a standalone or fully finished product.
The cheat was added to the Premium package because it's still in development and not yet considered fully ready for a single subscription.
That's always been our approach for new or in-progress cheats, and we only release them as single subs when we're confident in their stability and features.

I respect your feedback and understand why this experience didn't sit well with you.
I do feel that a 1-star review might not reflect the full picture of your experience with us over the years, but I appreciate your honesty nonetheless.

To make up for the lost time, I've added 3 extra days to your subscription, along with the 6 days that were affected by the downtime, as a personal apology.
I hope this helps show that we do care about our members and take your concerns seriously.

Thank you again for your continued support and for letting us know where we can improve.

[Armedia]

Thank you for your 3 extra days. You can change the stars to 3 if it is possible. Of course real life always comes first. This is absolutely no problem. We expected a product that was ready as promised. Thanks again for the 3 extra days!