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    Death's Avatar
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    Jan 2014
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    Exclamation Stripe reasons for being declined

    Why was a customerís charge declined?

    Declines can happen for a variety of reasons. When we submit a charge to the customerís bank, they have automated systems that determine whether accept or not to accept the charge. These systems take various signals into account, such as customerís spending habits, account balance and card information like the expiration date and CVC

    Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct and you previously had a successful payment, a future charge can still be declined by a bankís overzealous fraud system.

    Finding out more information about a specific decline

    We show as much information as we receive from the customerís bank about a decline in your dashboard. Unfortunately, most declines are generic, so we donít have much specific information as to why a charge was declined.
    If all of the card information seems correct, it is best to have contact your bank, inquire for more information and ask for future charges to be accepted.

    Decreasing the likelihood of declines

    The correctness of the card number, the expiration date, and the CVC are the primary factors used by the customerís bank when deciding whether accept or not to accept a transaction.
    Collecting the CVC can significantly decrease your decline rates. If youíre not collecting CVCs and youíre having issues with declines, requiring the value can be a quick fix.
    Last edited by Death; 10-13-2016 at 05:28 PM.

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